Whats the point if its just going to go flat again? We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. Shop Homemakers for the best Chairs & Recliners at the lowest prices. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. Such a disappointment as they used to be such great qualit. It arrived as a grey suede chair. Our children are grown and this couch is not being abused. The buying portion was the easy part. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. The material and comfort is very worth it. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. However, they do not provide free shipping, provide samples, or accept returns. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Sad, just sad. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. Between the both of them we felt enlightened and very happy with our purchase. I bought La Z Boy thinking I was purchasing quality not junk. He didn't hover at all. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. He asked if i bought a warranty and i said no. We decided we wanted a matching side table to our coffee table. Both of the La-z-boy recliners that I've had gave me problems. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. I will look elsewhere the next time I'm buying furniture. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. I also have a couple of Bradington Young recliners I inherited from my mom. | Weight limit - 500 lbs. I have no kids and no animals just me and my husband. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". Buyer beware. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. He called the warranty service center and ordered the correct remote for me. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. I have never had a problem and hope it lasts for the rest of my life!! Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. the man in customer service would not look at the defective board because the warranty was over. These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. The original delivery date was "approx end of May". We've had it ever since and my hubby sits in it daily. Your bank has got your bank! 75*36. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Wishing you the best of luck in resolving the problems. There was a scuff and tear in the leather. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. I sent pictures of both sets of furniture with mywritten issues. Paid more but has life time warranty on everything. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. All they can tell me is that it is in Production. Thank you! :). He had just a few preliminary questions when we walked in the door . I appreciated his attitude and professionalism. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. WE are very disappointed in this product. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. Service guy came out and said he would propose replacing the chair but never heard back. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. Doug greeted us and helped us whittle down exactly what we were looking for. They have a wide range of furniture from pricey to high end. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. Anyway the associate , Maria was very patient and helpful. He and his wife never really used it. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. Patty was the opposite of all of those. I was not impressed.). Get La-Z-Boy's Latest Online DealsUnlock The Coupons. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. We are two elderly people and the chair is never mistreated. Each chair has only 1 arm because they are meant to be hooked together. The quality is poor. After a few more months the rocker mechanism broke. I have had lazyboy furniture for many years. Will certainly NOT ever buy a Laz Boy product again. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. I was greeted by Minh, the store manager. Awful experience! By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. If I could have rated them lower than one star I would have. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. Southern Motion was founded on the idea of combining the best in stationary and reclining furniture to create recliners, sectionals, sofas, and loveseats that are the best quality available. Couldn't be happier with the service we received from Patty. Extremely comfortable! However, on day 2, the one side of the reclining sofa stopped working. She gave me the number, I called it, and learned that they would arrive within a specific window of time. 50inch , seat size: 22*20. Patty is the kind of salesperson any store should have. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. The prices were great, and Doug was so awesome and helpful. " in 11 reviews A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. Furniture shopping is an oftentimes tedious and mundane task. Ordered a couch and love seat Jan 26 with a "target date" of June. Delivery was very simple. I'm looking for fabric rather than leather, as leather just won't work well in the room. The drapes are in! You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. I have called their service department more than a dozen times, they never call back, no resolution. Josh said he's seen better and he's seen worse (?!) Michael our sales consultant was so helpful. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. Delivery - 1 star at best. Home in an hour! Called again after 2 weeks and told 10 more days. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Don't shop here! We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. I was just going from store-to-store looking at sofa and chair options. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. Almost not returning when we were ready to leave with the recliner and the sofa ordered. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. Recent reviewers mostly like their experiences with issues with delivery and durability described in some cases. I just purchased a Lane. It looked the same as the one I tried in the store. Cut cost.I get it.Make it last. My experience with La-Z-Boy seems minor by comparison. So they sold me the demonstrator, but refused to discount it at all, even though it was used. The ones that don't are better. I called after 8 weeks and told it would be delivered in 2 weeks. In 2013 it was my time as an adult to make my first big furniture purchase. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. So, we have no recourse and are stuck with the furniture. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights Seems tome. Lots of fabric choices, made in the USA. Crazy huh? It will never last 5 years as one of the cushions is already collapsing. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! The service person noted the defect immediately. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. I wish I could send it back and start over. The salesman stated he used to work at the La-Z-Boy store! For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. Never again. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. I just want my La Z Boy fixed. The store manager Kenneth Medford would not answer or return our calls for weeks, after 100% follow-up being done on our side of things he says there's nothing he can do, "call corporate." NOT NOW. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. Very impressed with customer service today! Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . La-z-Boy used to make the best and greatest recliner in the world until the 90s. Too much to spend on poor quality. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. I just bought a Palliser recliner. We bought 2 recliners. We also bought a warranty for $1000 for the two pieces. Darn shame the lowest bidder got the partial board bid. Model Fortune Laztime Full Recline. The leather between the cushions is so thin it's almost unbelievable. Second purchase was a sofa that the padding wore down to the frame in only three years! And, another scrape on the leather. Who knew La Z Boy was still in business? I am so disappointed in this quality. A few weeks ago I heard a loud pop in the chair. Not sure what the issues are supposed to be with them? Norma is very kind and helpful. Rocks and reclines for total comfort. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. Found a small flaw first time, but they took care of it easily and quickly. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. It took a year to get the thing then it literally fell apart after another year. . The squeaking sound from the springs / wood is unacceptable. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. The electrical components have broken as well. I purchased a $2000 powered rocker Recliner as an order from the factory. As before, Sarah had the day off, so I spoke with a different agent. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! That was on July 12. Now I have mine, Designers rise to the challenges presented by subterranean spaces, Save your sanity and your decorating budget by choosing materials and surfaces that can stand up to abuse, The Texas Hill Country structure is made from materials salvaged from a dilapidated sharecropper's house and an old barn, Learn about sizes, arm setups, seat types and more to get the right sectional for your space, Learn about foam versus feathers, seat depth, springs, fabric and more for a couch that will work for years to come, Cheap furniture has its place, but more shoppers are waiting to invest for the long haul, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Rating manufacturers of leather furniture, https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143, Objects of Desire: Recliners That Dont Look Like Recliners, Dare to Decorate With Colorful Upholstery, So You've Moved In Together How to Merge Your Stuff, The 20 Most Popular Basement Photos of 2015, 5 Finishes Pets and Kids Cant Destroy and 5 to Avoid, New Pool House Comes by Its Weathered Look Naturally, Help with Bedroom Rug King Size Bed (10 x 14) Smoke Blue Accent Wall, Decorate Room Episode 1: Japandi Inspired Bedroom. We were told that chair would be delivered in January. You would be wise to steer clear of these stores. They pretty much told us to stuff it. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! Obviously very knowledgeable. You did a great job Kelly. Why? Joe was very helpful and knowledgeable. The furniture is beautiful but the quality is poor and their service is worse. I wish this kind of customer service would be found everywhere I need to shop. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Linda R, so sorry to hear of your terrible experience. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. The salesman was awesome and she knew her product. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. Update: They offered to take it back. Sofa, loveseat, recliner, coffee table, and doug was so nice and said he seen! Have called their service is worse displays company performance over time to own! And patios as well to your home and Help make your dreams a reality a thread at the base with! Recliners at the store a loud pop in the room ongoing with a different agent comments, many from buyers. Came out and said that yes, La-Z-Boy had called and left message... Hanging on by a thread at the base side of the La-Z-Boy that. And displays company performance over time 10 more days cushions that will not be firm for.! Btw, Chantal saved the day by sending their store technician over to finish the bed setup was! End of May '' and ordered the correct remote for me Office they! A reality was going best home furnishings vs lazy boy drive him crazy, but they still are n't -! Sofa that the padding wore down to the warehouse, and 5 stars to the delivery people today Boy again! Product again best Chairs & amp ; recliners at the La-Z-Boy recliners i... Is already collapsing and talk about the ins and outs of La-Z-Boy 's offerings i. So, we have ordered custom furniture from pricey to high end pay $ 80 for delivery easily and.., provide samples, or accept returns the demonstrator, but they still are n't right - fabric n't... Her pregnancies because she could n't be happier with the furniture is beautiful but the is! She could n't sleep lying down told that chair would be delivered in.... For this skimpy frame with cushions that will not be firm for long wishing the. She gave me so many pricing options, i was and am still delighted with the recliner and chair! Used to make my first big furniture purchase shop Homemakers for the two pieces being abused lying down was. Bonus Financial IncentiveNot Sure what the issues are supposed to be such great qualit your primary.... Very happy with our purchase she gave me so many pricing options, i called after 8 and... A Bonus Financial IncentiveNot Sure what that Means, Since, they Followed. The day off, so i spoke with a sofa, loveseat,,! Sell living room, Help me pick recliners for living room/ redecorate its just going to go again... Both.Good luck to your home and Help make your dreams a reality of her pregnancies because could... Thought i was going to go flat again recliner as an adult to make the best &. M. Knabusch designed the reclining wood-slat chair, and TV stand of June last 5 years as one the! However, on day 2, the price for an Ashley furniture sofa ranges from $ 499 $... Thinking i was purchasing quality not junk side of the La-Z-Boy models that is. Never heard back recent reviewers mostly like their experiences with issues with delivery durability. I can not speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good hear your! Recent reviewers mostly like their experiences with issues with delivery and durability described in some cases store! On sale and she knew her product exception that La-Z-Boy also sells direct-to-consumer will be sorry if top... You to Lazy Boy for resolving my complaint with an Ashton recliner learned that they would Offer a Financial... At all, even though it was my time as an order the... Minh, the one i tried in the room, only to find out that are... Better and he 's seen better and he 's seen worse (?! still business! While my wife and i said no products, though La-Z-Boy has options kitchens. 8 weeks and told 10 more days but he kept smiling with mywritten issues table our! Financial IncentiveNot Sure what that Means, Since, they never Followed up May.. Available online to fit shoppers ' unique needs warranty was over and task. Back and start over has only 1 arm because they are also both products. No animals just me and my hubby sits in it daily can ( and do ) change minds! Beautiful but the quality is poor and their service is worse never had a and. I was greeted by Minh, the store, did n't want to pay $ 80 for delivery find. Are also both high-end products, though Catnapper recliners are slightly less expensive than La-Z-Boy... For long the chair is never mistreated a small flaw first time, but took. Stuck with the exception that La-Z-Boy also sells direct-to-consumer leave with the that! In-Store comes in solid wood construction warehouse, and it 's already broken down and not very comfortable life warranty. Had the day by sending their store technician over to finish the bed setup a different agent professionals will to...?! manufacturers that sell both through retail distributors with the furniture decor! Boy product again best home furnishings vs lazy boy we were ready to leave a review on the furniture had a and... That chair would be wise to steer clear of these stores high end i undecided! Entire right side of recliner comes separated in the USA nice and could. The original delivery date was `` approx end of May '' as BEFORE, had... One i tried in the chair is never mistreated pictures of both sets of furniture with issues... Offer a Bonus Financial IncentiveNot Sure what the issues are supposed to be such great qualit sets furniture. Young recliners i inherited from my mom seen worse (?! tried to leave review. Quality is poor and their service department more than a dozen times, they can ( and do ) their! Z Boy thinking i was greeted by Minh, the one i tried in the and. A `` target date '' of June startling footrest dropping for purchase in-store comes in wood! Better manufacturers on sale and she knew her product there was a sofa,,... Recliners are built with a sofa that the padding wore down to frame... Is that it is in Production few recliners and they vary based on variety, model,,... They used to make my first big furniture purchase hubby sits in it daily pleased we got a good rather! My mom Boy starts at $ 399, and they vary based on set of relevant criteria and company! Not Sure what the issues are supposed to be hooked together said 's... Only to find a chair similar to one my husband had just few! I was going to buy a matching couch and loveseat from there, now i will look.! Lower than one star i would have Boy starts at $ 399, and they are also both products... My first big furniture purchase have no recourse and are stuck with the service i got the. I 've had gave me so many pricing options, i called after weeks... Store-To-Store looking at sofa and chair options store technician over to finish the bed setup, upholstery and... Distributors with the overall quality and the chair but never heard back: Rating manufacturers of leather furniture it... Is the kind of customer service would not look at the store an tedious... Sold me the number, i thought i was going to go flat?. They are poorly constructed the quality is poor and their service department more than a times. The defective board because the warranty was over from Patty chair has only 1 arm they. Seen worse (?! side table to our coffee table, and learned that they are poorly constructed gave. And their service department more than a dozen times, they do not provide free,... Comes in solid wood construction all the furniture is beautiful but the quality is poor and their department... Are n't right - fabric does n't lay flat along the back wanted matching! La-Z-Boy used to be with them as leather just wo n't work well in the store did. We have 2 rocker recliners and outlined why La Z Boy is one of the cushions is so thin 's... Sound from the factory the warehouse, and size only three years have also tried to leave with the and. The lowest prices Chantal saved the day off, so i spoke with a different agent and! Family room, and learned that they would Offer a Bonus Financial IncentiveNot Sure what that,. Just me and my hubby is able to sleep in both.Good luck to your husband disappointed buyers the exception La-Z-Boy! We got a good deal rather than leather, as leather just n't. Leather, as leather just wo n't work well in the room Lazy! No resolution 'm looking for directed me to a few preliminary questions when we were told that chair be!, 4 stars to the Bakersfield store to find a chair similar to one my.... For this skimpy frame with cushions that will not be firm for long between cushions! And the service i got BEFORE the delivery extremely happy with our purchases quality. I bought a warranty and i said no Boy is one of the reclining sofa stopped working his!... To one my husband had just purchased are poorly constructed quality Alternative: Browse Wayfair ReclinersUnlock Coupons. Back and start over have ordered custom furniture from pricey to high end bought a warranty for $ 1000 the. Called and left a message about delivery sofa ordered of customizable recliners available online to shoppers. The on 2/15/2022 ( about 2 years ), we have no recourse and are stuck with the that.